FAQ

Welcome to Perfutera LLC's FAQ page! Below are some of the most frequently asked questions from our customers, along with their answers. If you have any further questions, please feel free to contact us.

1. How do I place an order?

You can browse our products on our website, select the items you want, and add them to your cart. After making your selections, proceed to the checkout page, fill in your shipping information, choose your payment method, and finally confirm your order.

2. Can I change or cancel my order?

Once your order is submitted, you can contact us within 24 hours to request changes or cancellations. If your order has already shipped, it cannot be changed or cancelled.

3. What payment methods do you offer?

We accept a variety of payment methods, including:
Credit cards (Visa, MasterCard, American Express)
Debit cards
PayPal
Other major online payment methods

4. How long does it take for my shipment to arrive?

Order processing typically takes 1-3 business days. Shipping time depends on your location and the shipping method you choose. Generally, shipping within the United States takes 3-7 business days.

5. How do I track my order?

Once your order has shipped, we will send you a tracking number via email. You can use this number to access the courier company's website for the latest shipping status.

6. What should I do if my product is defective or damaged?

If you receive a defective or damaged product, please contact our customer service team within 7 days of receiving the item. We will assist you with a return or exchange.

7. What is your return policy?

We accept return requests within 30 days of receiving the item. Please ensure the item is unused and in its original packaging. For detailed return procedures, please see our Returns and Refunds policy on our website.

8. Do you ship internationally?

We currently only ship within the United States. For international shipping services, please contact our customer service team for more information.

9. Where can I view your terms and conditions?

Our terms and conditions can be found at the link at the bottom of the website. Please be sure to read them to understand your rights and responsibilities when using our website and products.